Orders & Shipping
Is delivery free? How much do you charge for delivery?
Delivery fee is impacted by the size of the mattress and whether two persons are required. Please call the store for the exact delivery cost. Generallt for Mattress and Base with setup, $95. Melbourne Metro Area.
How long will it take for my order to arrive?
As we hand manufacture most of our items at our factory in Campbellfield, Victoria, we try to promise delivery, within 4 weeks. Subject to materials availability.
Does someone need to be home to take receipt of themattress?
Yes, It’s best if someone is home so we can bring the mattress inside and set it up for you and our service team can take away your old mattress without you lifting a finger.
What if I need help getting my mattress to a second story bedroom?
No problem, We should be able to help you get the mattress up the stairs and into a second story bedroom. Just let us know beforehand.. It is the customers obligation to check the products will fit thru their doorways, hallways and staircases. Sometimes photos and dimensions can be taken before hand and discussed prior to delivery.
Can I choose a specific delivery date?
Our delivery Team travel around Melbourne on set days. However, please advise of your delivery dates or requirements as its better we work with you to provide an excellent service.
Is every product stocked by Beds for Backs GST Free?
At time of writing, All Ergolife products were GST Free. Please check with your accountant for updates.
Can I pay by ZipMoney?
Yes, we work with ZipMoney, Afterpay and some other Finance Companies. Zip Pay offers interest free payments for up to 36 months. Please contact the store for more details
Do Seniors Discounts apply?
Senior Card holders & veterans can obtain up to 13% discount on our ErgoLife range and Electric Adjustable beds, for this offer please contact us today on 1800 961 010
Is finance available?
GST Free, Interest Free & Lay-by terms Interest Free Terms & Lay-by available – 6 MONTHS 0% INTEREST* By utilising the 0% payment plans you can purchase today with only 10% deposit interest free finance. Best of all, providing you comply with all terms and conditions and pay the purchase in full by the end of the interest free term, you will never have to pay any interest on your purchase.
All terms and conditions details are available on application. Offers are available to approved applicants only.
- only 10% deposit;
- up to 6 months interest free;
- take home straight away;
- better night’s sleep.
Returns and exchanges
Do you have a risk free trial period? What if I change my mind or don’t like the mattress I bought?
We offer a 60 Night Happiness Guarantee with all Ergolife Mattresses and Bases, so you have 60 nights to decide if your purchase is the perfect match – if you’re not happy with it you can easily adjust or replace it.
** CONDITIONS APPLY. As Mattress or base MUST be in the same Condition as when you purchased it. Any stains on the mattress voids the warranty and the Happiness Guarantee.
Warranty details? How long is the warranty period on my purchase?
All our Ergolife products carry a warranty period that last for –
- 1-sided mattresses, Prorata Warranty of 7 years
- 2- sided mattresses, Prorata warranty of 12 years.
For Ergolife Bases – 10 year Prorata Warranty.
All other products - Please contact our customer service department for further details.
What is ergonomics?
Ergonomics is the science of designing products to suit and fit people and their lifestyles, focusing on improving interactions with every day products.
Ergonomically designed beds apply known and tested ergonomic principles to the design and development of beds. Such beds are engineered to relieve stress on the body by distributing weight and supporting the natural alignment of an individual during sleep.
What is zero stress body positioning?
Based on the science of physics and engineering, zero stress refers to the design of a structure to distribute the user’s weight to reduce stress on the body.
In a standing position a neutral posture is achieved where the spine is naturally straight in the vertical plane and the hips and shoulders are straight in the horizontal plane. It is assumed that a neutral posture imposes the least amount of stress on the vertebral column (spine).
How do I adjust my mattress to fit my body?
We have three Ergonomic Bed ranges. Each is different for different body and their needs. Our Ergonomic Specialists would be happy to explain all about them to you at 1800 96 1010 and if you would like to read more about our products please visit our retailers at https://ergonomiclifeinternational.co/ for further details.
What age should I be considering an ergonomic mattress?
It’s not about age, it’s about better sleep and better rest for a better life! It’s never too soon to go ergonomic! A mattress that supports your natural shape isn’t a luxury, it’s a necessity.
Where are the ergonomic products stocked at Beds for Backs manufactured?
All our products are made in our factory here at Campbellfield, Victoria and we use the best quality Australian made comfort layers and fabrics. We use DUNLOP Australia for our Foam Products. We use JOYCE Australia for all our Memory Foam Products Our Ticking is made and Quilted from the last loom in Australia. Right here in Dandenong – Bekaert Deslee. Australia
Where can I read Beds for Backs reviews?
You can view our customer testimonials right here on our website (https://www.beds4backs.com.au/the-facts/) or visit the product review Australia website or by simply following this link https://www.productreview.com.au/listings/beds-for-backs?sortBy=ratingHighest
Can my partner and I adjust our side of the bed independently?
Absolutely, two single mattresses’ will make up your double/queen/king mattress so you can adjust each one individually depending on your own personal comfort style
How long should a mattress last?
It has been in our experience that our mattress’s life is fully dependent on the user and the weight of the user(s). All mattresses must be rotated at least once every 3 months.
What should I be looking for when I go mattress shopping?
https://www.beds4backs.com.au/category/buyers-guides/Please read our Buyer’s guide to find the right mattress for you, your body and your needs.
I'm on a budget, do you have options for every budget or are ergonomic sleep products more expensive?
No Problems, our Queen Size Pocket Spring Mattress with Ergonomic Back Support starts at only $950. Please visit our stores for more information. https://www.beds4backs.com.au/stores/
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
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